American Fragrances Return Policy
Last Updated: 02/14/2025
Introduction
Welcome to American Fragrances, your premier source for exquisite fragrances and beauty products. We are committed to delivering top-tier products and services, and your satisfaction is our priority. This comprehensive Return Policy outlines the procedures and guidelines for returning or exchanging products purchased through our website.
Eligibility for Returns
- Unopened and Unused Products: We accept returns for products that remain unopened, unused, and in their original condition and packaging. Fragrance and beauty products must not exhibit any signs of tampering, alteration, or damage.
- Defective or Damaged Products: If you receive a defective or damaged product, please promptly contact our dedicated customer support team within 14 days of receiving the item. We may request photographic evidence or additional information to expedite the resolution process.
Return Process
- Initiating a Return: To initiate a return, kindly reach out to our responsive customer support team at Returns@americanfragrances.com within 14 days of product receipt. Provide your order number, a concise description of the issue, and any pertinent details.
- Return Authorization: Upon contacting us, our customer support team will provide you with a Return Authorization (RA) number and comprehensive instructions for returning the product. Returns lacking a valid RA number may not be accepted.
- Shipping Costs: Customers are responsible for the cost of return shipping unless the return arises from an error on our part (e.g., shipping the incorrect item or a defective product).
Refunds and Exchanges
- Refunds: After receiving and meticulously inspecting the returned product, we will process your refund to the original payment method. Please allow a reasonable processing time of 10 business days for the refund to be reflected in your account.
- Exchanges: Should you prefer an exchange for the same product or an alternate item, kindly specify your preference when contacting our customer support team. We will be delighted to assist you in facilitating the exchange.
Non-Returnable Items
In adherence to hygiene and safety considerations, specific products may not qualify for returns or exchanges. These encompass opened fragrances, skincare items, and personalized items that are unsuitable for resale. If this is the case for an item, it will be mentioned at checkout.
Contact Information
For any inquiries, concerns, or the need for assistance with a return or exchange, please do not hesitate to contact our knowledgeable customer support team at Contact@americanfragrances.com. We are at your service and are committed to ensuring your utmost satisfaction.
Policy Updates
We reserve the right to revise this Return Policy as necessary. The "Last Updated" date displayed at the top of this page indicates when modifications were made. Your utilization of our website and services signifies your acceptance of the prevailing Return Policy.
Thank you for choosing American Fragrances. We greatly value your trust and eagerly anticipate continuing to offer you exceptional products and service.